I received a confirmation email for an account that's not mine

Are you getting emails in your inbox for a Twitter account you didn't sign up for? Typically this is just a case of honest user confusion – it's likely someone signed up for a Twitter account and mistyped their email, using yours instead. Read on to learn how to resolve the problem.

How to remove your email from the account:

  1. Click the "not my account" link (pictured below) that appears in the confirmation email we sent to your email inbox. You will be taken to a page that shows a screen asking you to confirm the removal of your email from that specific Twitter account.
  2. If you own the email and did NOT create the Twitter account, click the large gray "I did not sign up for this account" button. Your email account will be disassociated from the Twitter account, and you'll see a confirmation screen.
  3. If you own the email and DID create the Twitter account, click the "Nevermind, this is my account" link. You will be redirected to the sign in page.
Note: Don't worry – if you remove your email from an account you didn't create, you can still use it later to create a Twitter account of your own.

Need Help?

  • Did you click the "Not my account" link in error? Fear not. Contact Twitter Support by filing a help request, and we'll help restore your access to the account. Be sure you write in from the email address in question.
  • If you have received more than one email asking you to confirm your email address for a Twitter account that you did not register, please file a report with our Support team.
  • If you received a notice that someone removed the email from your account, simply enter a new address in your account settings, or in the prompt you'll see in your account (shown below).

1. The confirmation email we sent you includes a "Not my account" link.

2. Confirm that you want to remove your email from the account.

3. You'll see this notice if your account's email was removed by its owner.

 

Still need help? Contact Support.

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