I’m seeing a message that my account is locked

If you are logged in to your account and see a message that your account has been locked, please change your password to unlock it. If you have an email address associated with your account, then we also sent instructions to that address.

If you don’t see an email from us, please check your spam, junk and social folders.

For more information about how to keep your account secured, read this article.

Still need help?

If you need additional help unlocking your account, you can always contact our support team.