TweetDeck FAQs

Why does it look like I have the same version of TweetDeck even though I downloaded and installed a new version?

While some updates are subtle and won’t necessarily change the look of your TweetDeck experience, some users have found it helpful to start by uninstalling the previous version of TweetDeck. This will ensure you install and open the correct new version.

Why aren't my columns loading?

If your columns aren’t loading, first try signing out of TweetDeck. If you sign back in and your columns still aren’t loading, try deleting and then re-adding the column. If this doesn’t help and you are using the TweetDeck for Mac app, try updating your Safari browser.

Why am I seeing the error "unable to connect to the network" when I try to sign in?

If you are using a PC try the following troubleshooting steps:

  1. Close TweetDeck.
  2. Open Internet Explorer and go to https://api.tweetdeck.com.
  3. In the same window, go to https://api.twitter.com.
  4. Close IE and relaunch TweetDeck.

How do I change my email address?

If you use your Twitter account credentials to sign in to TweetDeck, you can change your email address by following instructions in this article.

If you sign in using account credentials unique to your TweetDeck account, it is not possible to change the email address associated with your account.

How do I change my password?

If you use your Twitter account credentials to sign in to TweetDeck, read about how to change or recover a lost or forgotten password in this article.

If you sign in using account credentials unique to your TweetDeck account, you can change your password by logging out and clicking Forgot your password? This will send a password reset email to the email address associated with the TweetDeck account.

How do I delete my TweetDeck account?

If you'd like to delete your TweetDeck account, please go to this page and fill in the details.

How do I schedule a Tweet with a photo?

TweetDeck does not currently allow you to schedule photos. Your Tweet will be sent as scheduled, but without the photo.

Why am I seeing Tweets from a user I blocked appear in search results?

Blocking a user on Twitter or TweetDeck does not remove this user or their Tweets from public search results. You can, however, mute a user so that you don't see them or any of their content while logged into TweetDeck.

To do this:

  1. Click on the gear icon in the lefthand navigation menu and select Settings.
  2. In the Settings window, select the Mute tab.
  3. From the drop-down menu select User, and then type in the username of the account you wish to mute.
  4. Click Mute to finish.

Why do I see the error, "Result of expression 'TD.ui.columns'." when I try to sign in to my TweetDeck for Mac app?

TweetDeck for Mac uses Safari in the background. Make sure your version of Safari is up to date.

Having trouble?

Check out our troubleshooting article for a list of current known issues and solutions to common issues.

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