Help Center

TweetDeck troubleshooting

Having trouble logging in to TweetDeck?

Read about recovering a lost or forgotten password here.

Have your TweetDeck columns, connected accounts, or settings disappeared?

Make sure you’re logged in to TweetDeck with the correct Twitter account. You can check the account you’re logged in with by clicking the gear icon

If the displayed account is correct, try refreshing the page.

Still having trouble with TweetDeck? Here’s what you should know:

For assistance with the TweetDeck app, please contact Support. However, we’ll need your help to collect the information necessary to solve these problems. If you’re experiencing any of the above or other issues, there’s useful data you can have ready for when you reach out to us, such as:

What version of TweetDeck are you using, and where?

Making TweetDeck work better is a primary reason we release new updates, so it’s important that you’re using the latest version. If you’re unwilling or unable to upgrade, it may limit our ability to assist you. All downloads can be found at

To find the version you are using:

  1. Click on the gear icon  from the navigation bar and select Settings.
  2. From the General tab, you'll see your current version listed.

Providing feedback and reporting issues:

We welcome your feedback about TweetDeck, as well as bug reports or issues you may encounter. To report a problem or provide feedback, please click here.

When reporting a problem, reproducing the issue within Chrome or Safari gives us additional information to help diagnose and solve the problem.

Chrome users:

  1. Go to View > Developer  > Javascript Console. This will open a screen with a lot of information; at the bottom will be a blinking cursor.
  2. Paste the following at the cursor: copy(JSON.stringify(
  3. Press return (enter) to copy some information that you can paste and send to us if we request it.

Safari users:

  1. Go to Develop > Show Web Inspector. Make sure the Scripts tab is selected.
  2. Enable debugging (for this session only)
  3. At the bottom of the inspector, the second icon will open the console. Scrolling to the bottom, you’ll find a blinking cursor.
  4. Paste the following at the cursor: copy(JSON.stringify(
  5. Press return (enter) to copy some information that you can paste and send to us if we request it.