Help Center

I'm having trouble with

General troubleshooting

If you're having trouble with, please try the following steps:

  1. Try clearing your cache and cookies for your device's mobile browser. You can clear cache and cookies from the settings menu for your mobile browser.
  2. Turn your phone off for 5 minutes to reset the connection.

If the above troubleshooting tips did not resolve your issue, check the list below to make sure you aren't trying to access a feature that doesn't exist on the mobile site.

Features that are inaccessible on a mobile device

You will have to log in to via a computer in order to access the following features:

  • You cannot access the web version of on your mobile device. If you type into your mobile browser, you will be redirected to our mobile site,
  • If you are accessing on a feature phone, you won't have the option to include a photo in a Tweet. This feature is only available on smartphone browsers and official Twitter apps.