Contacting Twitter about a deceased user

In the event of the death of a Twitter user, we can work with a person authorized to act on the behalf of the estate or with a verified immediate family member of the deceased to have an account deactivated.

In order for us to process an account deactivation, please provide us with all of the following information:

  1. The username of the deceased user's Twitter account (e.g., @username or twitter.com/username)
  2. A copy of the deceased user’s death certificate
  3. A copy of your government-issued ID (e.g., driver’s license)
  4. A signed statement including:
  • Your first and last name
  • Your email address
  • Your current contact information
  • Your relationship to the deceased user or their estate
  • Action requested (e.g., ‘please deactivate the Twitter account’)
  • A brief description of the details that evidence this account belongs to the deceased, if the name on the account does not match the name on death certificate.
  • A link to an online obituary or a copy of the obituary from a local newspaper (optional)

Please send us the documentation by fax or mail to the following address:

Twitter, Inc.
c/o: Trust & Safety

1355 Market St., Suite 900
San Francisco, CA 94103
Fax : 1-415-865-5405

Note: This is a United States number, so please be sure to include the appropriate international dialing code if you're sending from outside the United States.

We conduct all of our communication via email; should we require any other information, we will contact you at the email address you have provided in your request. If you have any questions, you can contact us at: privacy@twitter.com.

Please note: We are unable to provide account access to anyone regardless of his or her relationship to the deceased.