In the event of the death of a Twitter user, we can work with a person authorized to act on the behalf of the estate or with a verified immediate family member of the deceased to have an account deactivated.
In order for us to process an account deactivation, please provide us with all of the following information:
- The username of the deceased user's Twitter account (e.g., @username or twitter.com/username)
- A copy of the deceased user’s death certificate
- A copy of your government-issued ID (e.g., driver’s license)
- A signed statement including:
- Your first and last name
- Your email address
- Your current contact information
- Your relationship to the deceased user or their estate
- Action requested (e.g., ‘please deactivate the Twitter account’)
- A brief description of the details that evidence this account belongs to the deceased, if the name on the account does not match the name on death certificate.
- A link to an online obituary or a copy of the obituary from a local newspaper (optional)
Please send us the documentation by fax or mail to the following address:
c/o: Trust & Safety
1355 Market St., Suite 900
San Francisco, CA 94103
Fax : 1-415-865-5405
Note: This is a United States number, so please be sure to include the appropriate international dialing code if you're sending from outside the United States.
We conduct all of our communication via email; should we require any other information, we will contact you at the email address you have provided in your request. If you have any questions, you can contact us at: firstname.lastname@example.org.
Please note: We are unable to provide account access to anyone regardless of his or her relationship to the deceased.