Contacting Twitter about a deceased user or media concerning a deceased family member

In the event of the death of a Twitter user, we can work with a person authorized to act on the behalf of the estate or with a verified immediate family member of the deceased to have an account deactivated.

In order for us to process an account deactivation, please provide us with all of the following information:

  1. The username of the deceased user's Twitter account (e.g., @username or twitter.com/username)
  2. A copy of the deceased user’s death certificate
  3. A copy of your government-issued ID (e.g., driver’s license)
  4. A signed statement including:
  • Your first and last name
  • Your email address
  • Your current contact information
  • Your relationship to the deceased user or their estate
  • Action requested (e.g., ‘please deactivate the Twitter account’)
  • A brief description of the details that evidence this account belongs to the deceased, if the name on the account does not match the name on death certificate.
  • A link to an online obituary or a copy of the obituary from a local newspaper (optional)

Please send us the documentation by mail to the following address:

Twitter, Inc.
c/o: Trust & Safety

1355 Market St., Suite 900
San Francisco, CA 94103

Note: This is a United States number, so please be sure to include the appropriate international dialing code if you're sending from outside the United States.

We conduct all of our communication via email; should we require any other information, we will contact you at the email address you have provided in your request. If you have any questions, you can contact us at: privacy@twitter.com.

Please note: We are unable to provide account access to anyone regardless of his or her relationship to the deceased.

Removal of certain imagery

In order to respect the wishes of loved ones, Twitter will remove imagery of deceased individuals in certain circumstances.  Immediate family members and other authorized individuals may request the removal of images or video of deceased individuals, from when critical injury occurs to the moments before or after death, by sending an e-mail to privacy@twitter.com.  When reviewing such media removal requests, Twitter considers public interest factors such as the newsworthiness of the content and may not be able to honor every request.