Help Center

About Twitter Dashboard

Twitter Dashboard helps you manage your business account and make the most of Twitter. With Dashboard, you can easily schedule Tweets, see what people are saying about you or your business, view analytics, and engage with your audience.

You can use Twitter Dashboard at dashboard.twitter.com via the web, or download the iOS app from the App Store.

Note: The Twitter Dashboard app is only available for iOS and in the United States at this time.

Setting up a custom feed

The About you tab on your Home screen features a custom feed so you can see what people are saying about you or your business.

The first time you access Dashboard, you will see your name and @username as the search terms. You can change these default settings to add or exclude any words, phrases, or hashtags for your About you feed. Set the search terms that matter to you to conveniently view Tweets featuring that query.

Edit your search teams at any time by clicking Edit on the About you tab.

Scheduling Tweets

You can schedule a Tweet via the web or through the Dashboard app to publish at a later time. Scheduling Tweets is a great way to manage your time and help you determine the best times for engaging with your audience.

Schedule via web:

  1. Click the Create tab.
  2. Compose your Tweet, then click on the dropdown menu beside the Tweet compose button and select Schedule Tweet
  3. Select the date and time you’d like to publish your Tweet. 
  4. Click Schedule Tweet
  5. Your scheduled Tweet will appear in the Queue, under the Create tab.
    Note: To make a change or delete a scheduled Tweet, hover your mouse over the Tweet in the Queue, then click Edit.


Schedule through the iOS app:

  1. Compose your Tweet, then tap Next.
  2. Select Schedule Tweet.
  3. Select the date and time you’d like to publish your Tweet, then tap Save
  4. Tap Save once more, and you’ll see your scheduled Tweet appear in the Queue.

Display that your account provides support

To help people find the right account to get help, you can indicate that you provide support, which adds a Provides support detail to your account info that can be seen in search suggestions, Tweet typeahead, and the Direct Message recipient selector. Additionally, you can display hours of availability on your profile to help set people's expectations of when to receive a response.

Note: These support account options are only available to set up via web.

To set up support account options:

  1. Sign in to dashboard.twitter.com.
  2. Click on your profile icon at the top of your screen and select Settings from the drop-down menu.
  3. Under Direct Messages, check the box next to Receive Direct Messages from anyone.
    Note: You will need to enable this setting in order to display your account as a support account. Read our About Direct Messages article for more information.
  4. Under Support account, check the box next to Show that my account provides support to enable the Provides support message in search, and Tweet and Direct Message composers.
  5. Under Support hours, click the Add hours button to indicate on your profile when your account is most responsive to support requests from customers.

Tweet tips and prompts

Benefit from business-related Tweet ideas and prompts to help start conversations with your audience to increase engagement.

Analytics

The Analytics tab gives you and your business key insights about your Twitter campaigns. View data metrics such as Tweet impressions, likes, Retweets, and replies.

Frequently asked questions

Do I still have access to my old Twitter timeline with the accounts I follow?

Yes, you can find everything you’d usually see on your Twitter timeline under the My Timeline tab on your Home screen.

How do I see my scheduled Tweets?

All of your scheduled Tweets appear in chronological order in your Queue. You’ll find them under the Create tab.

If you’re using Dashboard via the web, you can also see all of your scheduled Tweets in a calendar view. Simply click on Show calendar in the header of your Queue.

Note: For more information about Twitter Dashboard, read our Manage your business account article.