After interacting with a business, you may be invited by the business to provide feedback about your experience with them via a Customer Feedback prompt, which is shown following a Direct Message.
You can respond to the prompt and select an option that best represents your experience. You may also have the opportunity to provide additional text comments to share with the business.
Responding to the Customer Feedback prompt is voluntary.
What happens with my feedback?
Who can see my feedback?
Neither your response nor the fact that you provided feedback is publicly associated with your account. You may be presented with an opportunity to Tweet about your experience with the business after you complete a Customer Feedback interaction.
Can I edit or change my feedback?
I want to give my feedback. How do I share it with a business?
This type of feedback is requested by a business after an interaction you have with them directly. It is not possible to provide this type of feedback without the business requesting it. You can always Tweet and @mention a business to share unsolicited feedback. Some businesses also allow anyone to send them Direct Messages.
Can I collect feedback for my business?
If you’re a business and you want to collect feedback from people on Twitter after you interact with them, please see our information for businesses on Twitter.