Help Center

I no longer have access to my account's email address

I forgot which email address I used on my account!

  • If you're unsure which email you used, go to this page and enter any possible email address. We'll show you a confirmation message when you enter an email that is tied to a Twitter account in our system.

I no longer have access to the email address I used on my account!

I know that my mobile number is verified on my account!

  • If you've added your mobile number to your account, you can enter your number on the password reset page and you'll be presented with the option to reset via SMS.

I don't have access to the email address I used on my account and my mobile number is not verified!

  • Unfortunately, if you don't have access to the account's email address or verified mobile number, we are unable to continue troubleshooting. While we understand that it can be disappointing when you lose access to an account, we use these verification requirements to make sure we don't give out any user information to the wrong person.
  • Unless you have access to the account's email address or verified mobile number, we will be unable to deactivate the account on your behalf or free up the username.
  • The account may be removed from our system when it becomes inactive per our policy.
  • You can sign up for a new account here.

Why do I need to verify my phone number to file a support ticket?

Verifying the phone number you entered in the form helps confirm your ownership of the account. If the phone number you entered was previously associated with the account, we will review your support request and may re-add your phone number to your account so that you can regain access to your account.

Please note:

  • Standard SMS fees may apply
  • When a phone number is re-associated with your account, certain account settings will revert back to their default setting:
    • Others will be able to find your Twitter account by your phone number. For instructions to turn discoverability off in your settings, please visit this article.
    • Your SMS notification settings will be reset. For instructions to modify them, please visit this article

Still need help? Contact Support.