For assistance with the TweetDeck app, please contact Support. However, we’ll need your help to collect the information necessary to solve these problems. If you’re experiencing any of the above or other issues, there’s useful data you can have ready for when you reach out to us.
Making TweetDeck work better is a primary reason we release new updates, so it’s important that you’re using the latest version. If you’re unwilling or unable to upgrade, it may limit our ability to assist you. All downloads for the below apps can be found at tweetdeck.com.
The latest version may differ on our various clients:
If you’re using a TweetDeck app other than web.tweetdeck.com, it would be helpful for us if you could test your issue from the web app. This will let us know if the problem is affecting a specific app or the entire TweetDeck community.
Often what’s going on at your computer is a big indicator of what’s causing the problem. If you can reproduce it within Chrome or Safari, there are tools that can give us information to diagnose.
Safari users (slightly more complex):
Now you’ve got a bunch of useful info that will help us troubleshoot your issue. In cases where the issue is caused by a certain action, we may also ask you to use www.screenr.com to reproduce the issue so we can see it firsthand. Any detail we can collect will put us closer to finding a solution.