Safety: Private Information

Private information posted on Twitter


Posting another person’s private and confidential information is a violation of the Twitter Rules.

Some examples of private and confidential information are:

  • credit card information
  • social security or other national identity numbers
  • addresses or locations that are considered and treated as private
  • non-public, personal phone numbers
  • non-public, personal email addresses


Keep in mind that although you may consider certain information to be private, not all postings of such information may be a violation of this policy.

If the private information you’re reporting is not your own, please note that you must have documentation that you’re authorized to act on behalf of the person whose confidential information is posted.

 

Reporting private information posted on Twitter


If someone has posted your private information on Twitter, we suggest you communicate directly with the person who posted the information and request that they take it down. If they refuse to delete the Tweet, you can file a report. Once you've submitted the form, we’ll email you a  ticket confirmation with more information.

When we receive your ticket, we’ll investigate the account and Tweets you reported. If the information in the reported Tweets is displayed elsewhere on the Internet, it is not a violation of our policy and we will not take action. If the information does not appear to be available elsewhere on the Internet, we will request that you verify that the personal information is yours before taking action on the account or Tweets.

Please note that we cannot take down any information that is posted somewhere other than Twitter. If your information is posted on another website, please contact the help center or support staff for the website where your information is posted.

If your copyrighted material has been Tweeted without your permission, please review our Copyright and DMCA policy page.  

For us to be able to process a report of private information being posted, the report must be filed by the individual whose information is posted or by their legally authorized representative. If you are not an authorized representative but you are in contact with the individual, make sure the individual knows to file a report through our forms. We enforce this policy to prevent false or unauthorized reports.

You do not need to have a Twitter account to file a report that your private and confidential information has been posted on Twitter. 

 

Protecting your private information

 

Please be cautious when giving out your information online, especially your private address, location, credit card number, or telephone number. Remember, by default Tweets are public and can be seen by anyone. If you want to limit who can see your Tweets, set your Tweets to protected. Please keep in mind that any Tweets posted before you protected your Tweets were displayed publicly and may be available in search or through third party sites.

People are not always who they claim to be on their Twitter profile and you should be wary of any communication that asks for your private contact information, personal information, or passwords.

No Twitter employee will ever ask for your password.

If someone requests you remove information that you posted about them, please respect their privacy and consider taking it down before your account is reported to Twitter Trust and Safety. Information on how to delete a Tweet can be found here.