How to Contact Twitter About a Deceased User

In the event of the death of a Twitter user, we can work with a person authorized to act on the behalf of the estate or with a verified immediate family member of the deceased to have an account deactivated.

In order for us to process an account deactivation, please provide us with all of the following information:

1. The Twitter account’s username (e.g., @username and twitter.com/username)
2. A copy of the deceased user’s death certificate
3. A copy of your government-issued ID (e.g., driver’s license)
4. A signed, notarized statement including:

• Your first and last name
• Your current contact information
• Your email address
• Your relationship to the deceased user
• Action requested (e.g., ‘please deactivate the Twitter account’)
• A link to an online obituary or a copy of the obituary from a local newspaper (optional)

You may send us the documentation by fax or mail to the following address:

Twitter, Inc.
c/o: Trust & Safety

795 Folsom Street, Suite 600

San Francisco, CA 94107
Fax : 1-415-222-9958

We conduct all of our communication via email; should we require any other information, we will contact you at the email address you have provided in your request. If you have any questions, you can contact us at: privacy@twitter.com.

Please note: We are unable to provide login information for the account to anyone regardless of his or her relationship to the deceased.