Promoted Products Questions and Complaints

Twitter is developing a suite of advertising products to help brands and businesses promote timely and engaging content within the organic Twitter experience. For information on how each of the products works, please see these help pages:

What are Promoted Tweets?
What are Promoted Trends?
What are Promoted Accounts?

• Promoted Products are in beta with a limited number of advertisers.
• Please visit the Business Center for information about participating as an advertiser in these programs.

I have a question or concern about one of Twitter’s Promoted Products or policies. How can I contact Twitter?

Although advertisers are responsible for the content of their profile, Tweets, and all promotions they run on the Promoted Products platform, Twitter takes violations of its Promoted Products Policy, Rules and Terms of Service seriously; we will examine reported violations and take appropriate action.

• To contact us with trademark concerns, please see our Trademark Policy page, which includes information about filing a complaint.
• For questions about copyrighted images, videos, and other content, please see our Copyright and DMCA Policy, which includes information about filing a complaint.
• If you think your name, likeness, Twitter profile or Tweets are being used without permission, please see our Reposting Content Without Attribution Policy.
• We do not permit misleading or deceptive advertisements, and advertisers must abide by Twitter’s Terms of Service and Rules.
• For any other inquiries, please use our standard Twitter Support contact forms. We appreciate your feedback.

What are the advertising policies for developers using the Twitter API?

• For developer rules regarding Twitter Ads, and advertising alongside Twitter content, please see Section IV of our API Terms of Service.
• If you have any additional questions about the Twitter API, please visit our Developers Site.