Abusive behavior encompasses many different situations--for example, having an argument with someone else on Twitter or discovering that someone you’re following is Tweeting things you find very offensive.
We hope the resources on this page will help you successfully navigate the conflicts you may experience on Twitter, and that the tips below offer helpful solutions.
Twitter is a communications platform that brings you closer to the things you care about. At the heart of Twitter are small bursts of information called Tweets. Each Tweet is 140 characters long. You can also get links, see photos, videos, news stories and participate in conversations -- all directly in Tweets. To learn more, please visit the Twitter Basics page.
Individual Tweets can be confusing when read outside of their intended context. Do you know whole story behind the Tweet? Perhaps the Tweet is part of a longer conversation? Here are some tips to help you Consider the Context.
When you find yourself in a dispute, stop and think about what effect your next Tweet might have. In these moments, ask yourself, “Is this worth it?” or “What do I gain if I continue to engage in this conflict?” While this is much easier said than done, acknowledging harassment by fighting fire with fire can reinforce bad behavior and may encourage the other person to continue their aggressive behavior.
When you receive unwanted communication from another Twitter user, it is recommend that you block the user and end any communication. Specifically this will prevent that person from following or replying to you. Abusive users often lose interest once they realize that you will not respond. This Twitter Support article shows you how to block other users.
While it is tempting to respond back to messages in anger, focusing on calm discussion or refusing to argue is a better response. However, there are some situations where more action may be necessary. The rest of the tips in this section offer some suggestions for where to go to get help.
When dealing with negative or hurtful interactions, it can help to turn to family and friends for support and advice. Often times, talking it out with your relatives or a close friend may help you figure out how you want to handle the situation or let you express your feelings so you can move on. However, we also recognize that options may be limited. If you don’t have someone to talk to about what is happening online, there are many online resources that can help:
After reviewing our policies, if you believe an offending account is violating our rules, file a report.
Twitter only removes profiles that are in violation of the Twitter Rules and Terms of Service. Please remember that Twitter is a communications platform rather than a content provider, we do not mediate disputes between users.
Twitter will investigate every report received, but if something has gone beyond the point of a personal conflict and has turned into credible threats, whether it be online or offline, you should contact your local authorities as they are in the best position to assess the threat and intervene or assist as necessary.
If contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of your issue. You can point local law enforcement to our Guidelines for Law Enforcement.
Likewise, if you feel your online dispute is legal in nature, please seek advice from a lawyer. Twitter cannot offer any legal advice, nor can we provide other users' information except as required by valid legal process.