How To File Terms of Service or Rules Complaints

Terms of Service and Rules Violations

The Twitter Trust & Safety group responds to violations of the Twitter Rules and Terms of Service. Using the information below, find out what constitutes a violation, and what information you'll need to provide to get the quickest resolution to a problem.

Whenever possible, please include direct links to any Tweets you'd like us to review (this help page shows you how to find the direct status links to individual Tweets).

Policy Issues

• Brand and Trademark Complaints: If an account appears to be falsely affiliated with your company or business, Twitter will work with you to resolve the problem. See the Trademark Policy help page.
• Breach of Privacy: If your private, identifying information has been posted by another user, we will take action to remove it. See the Privacy Violation help page.
• Child Pornography: We do not tolerate child pornography on Twitter. When we are made aware of such images promoting or encouraging child pornography, they will be removed from the site without further notice; we permanently suspend accounts containing updates with links to child pornography. See the Reporting Child Pornography help page.
• Copyright Complaints: Twitter strives to uphold all relevant copyright laws, and responds to DMCA take-down notices sent by email, mail or fax. See Filing a Copyright Complaint or DMCA Take-Down Notice Page.
• Harassment and Violent Threats: Twitter doesn't allow violent threats or content directed toward people if it is SPECIFIC, PHYSICAL, and VIOLENT. See the Harassment and Violent Threats help page.
• Impersonation: To report a personal impersonation, please see the Impersonation help page. Businesses and organizations facing impersonation issues should file a complaint using the steps on the Trademark Policy help page.
• Name Squatting: Username squatting is against the Twitter Rules. Attempts to sell or extort other forms of payment in exchange for usernames will result in permanent account suspension. We only release squatted names in case of Trademark Violations or Impersonation; review those pages if you would like to report and claim a squatted name. Otherwise, our Name Squatting Policy has more information.
• Pornography: Obscene or pornographic images in either user profile pictures or user backgrounds will be removed. Report such images by submitting filing a support ticket. Please be sure to include links to the profile in violation.
• Reposting Others' Content without Attribution: Re-posting others' content without attribution and without their permission is a violation of Twitter's Rules. See the Reposting Others' Content without Attribution help page.
• Unlawful Use: Twitter prohibits the use of our service for any unlawful purposes or for promotion of illegal activities. Report unlawful use by filing filing a support ticket with specific links and/or other evidence of unlawful use. Agencies of the law, please see Guidelines for Law Enforcement.

Spam and System Abuse

• Malware/Phishing: Publishing or linking to malicious content intended to damage or disrupt another person’s browser or computer, or to compromise a person’s privacy, is a violation that will result in permanent suspension. Malware/phishing links are automatically removed from Twitter. To report malware or phishing, please file a support ticket.
• Mass or Serial Account creation: There are legitimate reasons why users may have multiple accounts. Creating serial or bulk accounts with overlapping use, however, is prohibited. Take note that violations of the Twitter Rules may result in permanent suspension of all related accounts. Please file a support ticket if you have questions on appropriate use. Include the list of accounts and your planned use of each account.
• Spam: You can now report spam directly from the user profile page; find out how on the Reporting Spam on Twitter help page. The Twitter Rules describes what behaviors indicate spam. If your account has been suspended for spam investigation, see the Contesting Account Suspension help page.

Reporting Terms of Service and Twitter Rules Violations

Each of the above help pages has more information on submitting a ticket request for the Twitter Trust & Safety Team. If you don't have a Twitter account or are unable to log in to your account, you can still submit a ticket at the form by clicking the link below the log in fields. Once you've submitted your ticket, we'll email you a ticket confirmation with more information.