I Can't Upload My Profile Picture/Avatar

Be sure you're uploading your profile picture correctly. Click here to find out how.

If your image won't upload, try these things:

  1. Check your file type. Twitter supports JPEG, GIF, and PNG file formats. We do not support animated GIFs. All existing animated GIF images will be left as they are, but no new ones can be uploaded. Profile pictures with nudity will be removed.
  2. Make sure your image is the correct size. Your picture must be no more than 700k.
  3. Make sure your browser is up to date. Try upgrading your browser or using another browser. Your upload problem may be related to the browser or computer you're using.
  4. Make sure you click Save changes at the bottom of your Settings page. You won't see a thumbnail, and your image won't save, until you click that. 

Is the upload chopping off parts of your image?

  • This is expected behavior, not a bug. Avatars on Twitter are all displayed as small squares. If you upload an image that is a rectangle, Twitter cuts some of the image off so it's a square, as shown below. To avoid this, upload an image that is a square, or customize image dimensions by using an online image editor. 

Screen_shot_2010-12-07_at_6.26.50_PM.png

 

Troubleshooting tips not working?

  • Try another browser or another computer to see if it's a browser specific problem. 
  • If you still can't add an image, it may be a bug on the site.

Still need help? Contact Support.

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