I’m Having Trouble Using Twitter with Facebook

Below are some common troubleshooting questions about our Twitter for Facebook integration. 

1. Not all of my Tweets appear on my Facebook wall.

• Retweets, @replies, and DMs will not post to your Facebook profile
• Further troubleshooting: Facebook limits posts coming in via stream, which affects how many posts can be made to your profile from Twitter for Facebook. If you are experiencing this issue, please visit Facebook's Help Center for more information on their limits and best practices.

2. My Facebook friends can't see my Tweets on my wall.

• If you have connected your Twitter and Facebook accounts but your Facebook friends can't see your Tweets on your wall, you may need to update your privacy settings for Twitter for Facebook. 
• To do this, go to your Facebook Application settings and select Twitter. You will see an App privacy section. Select "Friends" as the sharing option from the drop down menu and your Facebook friends should now be able to see your Tweets. 

3. My Tweets suddenly stopped showing on my Facebook wall. 

If none of your Tweets are posting to your Facebook profile, the easiest way to fix this is by disconnecting and reconnecting Twitter for Facebook in your account settings. To do this:

1. From the Settings Menu on Twitter, visit the Profile tab.
2. Find the Facebook connection at the bottom of the page and click the Disconnect link.
3. Sign out of both your Twitter and Facebook accounts.
4. Close your browser; clear your cache and cookies if you know how.
5. Open your browser and sign back in to both accounts.
6. Navigate to your Twitter profile settings and connect again.

4. My Tweets do not update my Facebook status.

• Twitter for Facebook posts Tweets to your wall and updates the Facebook News Feed, but it does not update your Facebook status. Remember: Retweets, @replies, and Direct Messages will not post to your wall.

5. I no longer want Facebook friends to find my Twitter account.

• If you have never connected Twitter for Facebook, your accounts will not be linked in any way.
• If you have used Twitter for Facebook at one point but no longer want to be found in this way, go to your Facebook account's Application settings and remove Twitter.
• You may also want to remove any Tweets that appear on your Facebook wall, as they display your Twitter username.

6. Facebook still shows my deleted Tweets.

• This is expected behavior. When you delete a Tweet, it is removed from all places related to Twitter, such as Twitter Search and your timeline on Twitter.com. But Tweets deleted from Twitter will not be removed from Facebook (since they are different websites). Log in to your Facebook account and manually delete these posts from your wall.

7. There is no option to connect my Fan Page.

• If you do not see the option to connect to a Facebook Page:
  1. Disconnect from Facebook in your profile settings and remove Twitter from the application settings on your Facebook account. 
  2. Refresh your browser and reconnect to Facebook in your Twitter profile settings.
• Check to make sure you don't have a pop-up blocker preventing the authorization pop-up from appearing on your browser. Check your browser's settings to make sure pop-ups from twitter.com are allowed. 
• If you do not have any pop-up blockers enabled, check for any browser extensions, plug-ins, or add-ons that prevent third-party site tracking. We are currently investigating why these browser settings are affecting the Twitter for Facebook integration. Follow the steps listed in the next section for guidance.

8. I see an error, or the check box for Pages doesn't save.

These are browser-specific issues. Follow the steps below:  

• On IE: 
  • Go to Internet Options -> Advanced -> Browsing, and find the option "Display a notification about every script error." Disable this option, click apply, then refresh the page. 
• On all browsers: 
  • Disable any pop-up blockers and plug-ins, add-ons, or extensions that prevent third-party site tracking and cookie setting. 
  • If you do not have any of the above settings enabled and are still seeing errors, try refreshing the page, signing out and signing in, or restarting your browser.

Other Issues/Troubleshooting

• If you see an internal server error message when you install Twitter for Facebook, there may be an issue with Facebook's server. Give it a few minutes and try again.
• If you have multiple Facebook accounts, you need to connect a unique Twitter account to each one. 
• If you only have one Twitter account, you must disconnect it from the Facebook account it is currently connected to before you can connect it to another account. To do this, click the Disconnect link at the top of your Facebook connection in your profile settings page on Twitter.

Still Need Help? Contact Support.