I'm Locked Out After Too Many Login Attempts

If you've reached the page shown below, it means you're currently locked out of your account for too many failed login attempts.

Twitter___Locked-1.jpg

When your account is locked, you will not be able to log in - even with the correct password. This lock lasts about an hour and will then clear on its own.

Locks That Aren't Clearing:

If more than an hour has passed, or you're locked on your first attempt at logging in, please do the following:

  1. Disable your third-party applications (like Tweetdeck, Hootsuite, widgets, etc.)
  2. Wait an hour.
  3. After an hour has passed, check to confirm that you can log in successfully at http://twitter.com/login. If you can't remember your password, you can request a new password here.
  4. If you don't receive the password reset email or if you still can't get into your account, file a ticket here stating your username, the email address that you used to register your Twitter account, and a list of any third-party applications you use (like Tweetdeck, Tweetie, or widgets). Your request will be added to our support queue and will be reviewed on a first-come, first-served basis.

Once you've confirmed you can log in at Twitter.com, you can individually re-enable the applications or widgets you'd like to use.

FAQ:

Why does Twitter lock accounts?

  • Twitter limits the number of times that someone can try logging into an account for security reasons: we don't want to give third-parties unlimited attempts at guessing your password.
  • If the number of login attempts exceeds a certain limit, the account is locked for an hour and additional attempts to log in will fail, even when you supply the correct password.

Was my account compromised?

  • If a user's account appears to be hacked or phished, we may reset the passwords for the affected users to revoke access to the hacker. In these cases, we send an email to the user with additional information on how to reset their password.
  • If you think your account has been hacked or phished, you'll find some additional information on this help page for compromised accounts.

What if I keep getting locked out and I use TweetDeck?

  • If you're using TweetDeck and are locked out of your account, please log out of and close TweetDeck entirely. You will not be able to verify or change your new password in TweetDeck while you are locked out, and keeping TweetDeck open may be causing your ongoing locks. Wait an hour and then confirm that you can sign in on Twitter.com.
  • Once you've logged in successfully at Twitter.com, please open TweetDeck, and go immediately to Preferences and then Accounts. Select your account, then verify and save your correct password.

Still need help? Contact Support.

Was this article helpful?

Submitting...